Broadband refers to a connection that has capacity to transmit large
amount of data at high speed. Presently a connection having download
speeds of 256 kbps or more is classified as broadband. When connected
to the internet such a connection allows surfing or downloading much
faster than a traditional dial up connection.
WHY SHOULD YOU OPT FOR ORTEL INTERNET SERVICE?
Easy to avail. Simply call our customer care for connection.
Suitable plans for all user groups.
Free door step service at any point of time.
How do I choose the speed/tariff plan that is economical for my usage?
Keeping in mind about different usage of its customers, we have devised
the following schemes. The same is only recommendatory in nature.
You are free to choose your own scheme.
4. How about speed of ortel internet service ?
All our retail internet plans start with a bandwidth speed of 256 kbps upto
1Mbps which is much faster than conventional dial up connection.
Our internet connectivity enables you to access the net at very high
speed, so internet applications like email, chat and downloads are much
faster than on a low speed dial-up or wireless connection
Is ortel internet available in my city / town?
TO FIND OUT, PLEASE CALL OUR HELPDESK AT 977-609-1111.
What is the procedure to subscribe Ortel Internet service ?
Please call our customer care 977-609-1111 from a land phone. Alternatively you can send an e-mail to firstname.lastname@example.org , you can send SMS from your mobile. Our executive will meet you at your convenience. You can also check with our executive the availability of service in your building.
I have applied for internet connection but not yet connected. How to know about my connection status?
Please contact our Customer Care 977-609-1111 and give your money receipt number and date. They will inform you about your connection status
My internet connection has been connected physically but is not working properly. How can this be resolved?
Please contact our Customer Care 977-609-1111 . You will be given one complaint number. Soon our field technician will get in touch with you
What is the service limitation?
We normally provide the internet connection at your premises to one of your computers/router. Rectification of any fault with your computer or other allied instruments will be your responsibility.
We have tried to lay our network in most of the areas .If we are unable to provide the connection for any reason, we will refund your entire deposit amount by way of cheque with in 1 week.
What kind of equipment do I need to have, to avail the internet connection?
P III and above computer.
OS: Windows 98 and above (recommended Windows XP Professional Edition with SP2).
USB port or LAN card .
Proper earthling to your computer.
Is your modem compatible with Ethernet ?
We do provide two way access to internet. Our modem supports Ethernet as well as USB.
12.Who owns the modem ?
The modem is the property of Ortel and must be returned to Ortel when you exit from the service.
13.I have a small lan in my office. Can i share the ortel internet service across all the pcs in my lan?
These plans are meant for individual consumers. We have a separate offering for small offices i.e. corporate plan . Please contact our customer care or email us your contact details and our sales person will get in touch with you.
14.What is the time period for getting the connection after I apply for it?
We normally take 4 clear days to provide the connection to the customers who pay their installation charges by cash. In case of cheque payments the connection will be provided within 4 days of realization of your cheque.
What is a Night Unlimited Plan?
The Night Unlimited plan offers you unlimited surfing during night times at a fixed monthly charge as per your chosen plan. At the same time, it offers the flexibility to access the internet during the day at a nominal per minute charge.
16.What is an Unlimited Plan?
The Unlimited Plan offers you unlimited access to the internet. You are not billed for data transfer or for the time you are logged in. This plan is especially useful if you have huge downloads and uploads.
17.What is the meaning of 'Always ON' connection ?
It means that no dialing is required; you are always connected to the internet. .There's no need for an extra phone line. Our internet connection comes right through your cable so your service is always on, giving you instant access to the internet for one low monthly fee.
I've got my Internet connection. But the Free CATV connection promised is yet to be given. What should I do?
Please contact our Customer Care number 977-609-1111 . You will be given a complaint number.
19 .I have a billing problem. How can this be resolved?
Please contact our Customer Care number 977-609-1111. You will be given a complaint number.
I want to disconnect the internet service. How can I do?
At any point of time we would not like to loose a valuable customer like you. If you want to disconnect because of any problem that you have faced, please contact to our customer care.
You can apply for disconnection in proper disconnection format which is available at our office. Alternatively you can apply for the same by e-mail or by post by downloading the disconnection application form. At the time of disconnection you have to refund all materials/instruments provided by us like:
1) Cable modem
2) USB cord
3) LAN cord
5) Power Adaptor
21.I have applied for disconnection of internet connection. When can I get my refund cheque, if any.
Normally we take 7 clear days to process the refund cheque, if any; from the time we receive all materials back from you. The same can either be collected by you personally from our office or it can be sent to you by courier if you opt for this.
22.I want Ortel. net e-mail ID. What should I do?
Please ask our representative at the time of booking the sale to get such an e-mail ID. If you are our existing user, please write an e-mail request to email@example.com .
23.Where and how can I find out my down load usage details?
Please go to the website http://cm.ortel.net/ and log in with your user name and password (Default password is Ortel). Click on Docsis user' and mention your customer number. You will be able to see your download limits by month. Only current & previous month data will be available.
I have exhausted my allotted download limit, but still I want to have the service. What should I do?
You will be charged extra for further using the internet, It will be charged as per the additional charges applicable to your chosen plan.
What is the procedure for temporary discontinuation of internet service?
First of all you need to clear your dues while you apply for temporary discontinuation of service using the form available at the office. You can send the same by e-mail or by post.
26 .My internet service has been disabled and I want it to be enabled. How should I apply for it?
First of all you need to clear your dues, if any, while you apply for shifting. Ortel broadband connection can be shifted to a new location subject to availability in that area and payment of shifting charges which is Rs.500/- at present. Shifting of the internet connection will take a minimum of 7 days time.
27 .What is the procedure for shifting the internet connection from one address to the other?
First of all you need to clear your dues, if any, while you apply for shifting. Ortel broadband connection can be shifted to a new location subject to availability in that area and payment of shifting charges which is Rs.500/- at present. Shifting of the internet connection will take a minimum of 7 days time. (Download Shifting Form)
28 .Whether Ortel will shift my connection from one place to the other with in the same premises?
We normally do not carry out such shifting. However on a case to case basis, we do this with a charge of Rs.100/- as labor charge plus other cable requirements charges.
29 .I have applied for shifting of my Internet connection but this has not been connected at the new address. When will this be done?
Please contact Customer Care and inform your customer number. They will inform you about the connection status.
30 .I want to change my Billing address with whom I should talk to?
Please give an application at our office mentioning your customer number, existing billing address and new billing address.
31 .Where & how can I pay my internet connection bill?
You can pay your internet bills at the following places.
a) At out office
b) To the collection boys who hand over the bill to you
c) At our drop boxes installed
d) At our service centers at: (Working time: 8 AM to 11:30 AM & 4:30 PM to 8 PM. )